Customer Support Channels
A Sixty–Minute Response Guarantee
We offer a sixty–minute response time warranty for every ticket or email that you send to our tech support team. We’ll swiftly answer all common questions and forward the issue to our sysadmins if further assistance is required. If you order our Administration Services package, we will execute any of the included server management tasks at a time that has been agreed upon beforehand.
A First–Class Customer Care Service
- We will be online for you 24x7x365 to answer any inquiries that you may have connected with our Web Control Panel and any of the apps that we have pre–installed on your behalf on the server. In case you also need help tackling server management tasks, you can take a look at our Administration Services package, which includes data backup hard disk drive space, weekly Operating System updates, server monitoring and rebooting procedures, plus problem troubleshooting and installation procedures.
An Easy–to–Navigate Help Section
We have provided the Web Control Panel with a comprehensive knowledgebase, which includes in–depth explanations of its features and functions. What’s more, we have filmed detailed video tutorials that will further disclose to you how to perform a certain action or troubleshoot a frequently encountered issue. All the help articles and the tutorial video clips are readily accessible from each section of the Web Control Panel through the Videos and Help buttons in the top right corner.