In case you have ever had a cloud hosting account in the past or you've dealt with any other online service, you're probably well aware from personal experience that for many things it's better to talk to a live person on the telephone rather than exchange tickets or email messages. If you'd like to know more about a specific service before you decide to purchase it or if something small-scale has to be made, for instance, it is really far easier and quicker to get it done real-time. When you are able to contact representatives by phone, it's also very likely that you are using the services of a real website hosting supplier, not just a reseller. The type of support that you'll get on the phone differs between different suppliers - from standard matters to experienced technical support. Typically the majority of providers will offer you pre-sales assistance and 1st level telephone support, while more complicated technical matters are resolved through e-mail and tickets.

Phone Support in Cloud Hosting

We believe that being able to talk to a live consultant is rather important, that's why we have three support lines all around the world (UK, USA and Australia) and you have the option to get in touch with us on the phone for fourteen hours a day. If you consider purchasing one of our Linux cloud hosting packages, for example, you have the option to call us and learn more about our solutions before placing your order in order to ensure that we cover all of the system requirements for your sites. Following the order, you will be able to call us about any sales or billing issues you may experience, or receive any kind of general or basic technical info that you need. We have tried to find the perfect balance between telephone and ticket support, so for strictly technical issues you'll have to use the ticketing system, that will make it easier to track the communication together with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be sure that there is always somebody to help you if you have any queries about the semi-dedicated server packages that we provide. Whether you wish to know more about our plans, you have a billing issue or some general issue, you can give us a call. Despite the fact that some more complicated troubles could need a ticket in order to give time to our technical support team to investigate, we are able to help you with lots of tech questions on the phone as well, saving you time and efforts. Since we have data centers on as many as 3 different continents - in the United States, the UK and Australia, we have local phone lines in these countries as well. In case you are in a different country, we also have an international number where you can reach us.