If you ever have any enquiries in regards to the hosting service or you experience a problem with your sites, you’ll have to contact the hosting provider’s tech support team. It may not matter how promptly they’ll reply if you have an enquiry of a general nature, but an issue like an unsuccessful application update, for instance, may lead to your website becoming damaged or unreachable on the web. And the longer you wait for the support team to lend you a hand, the longer the site will be offline. In case you offer services or goods online, any outage will influence your website negatively and you may lose current or potential customers. Lots of hosting providers, mainly resellers, handle emails and support tickets within 24 hours, but in the digital sphere that’s way too long, as clients will hardly ever return to a website that isn’t working correctly for an extended period of time.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reply time for any tech support ticket that you post or any e-mail that you write is just one hour, even in case you contact us during weekends and official holidays. Whatever the nature of your problem or question might be, we will help you straight away and will give you the necessary information to resolve any problem with your sites. The real reply time typically does not surpass 15 to 20 minutes, which implies that you can forget about waiting for hours and hours to get an issue fixed or what’s even worse than that – waiting around one whole day only to receive a response that more information is necessary whilst nothing’s resolved. We will assist you in a jiffy because we realize exactly how valuable time can be in the dynamic online sphere. The 60-minute reply time guarantee is valid for any billing or technical inquiry that you may have associated with our Linux cloud hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from our company, you can take full advantage of our lightning-fast support service. You’ll get a response to any support ticket submitted from the web hosting Control Panel or e-mail sent to our tech and client support staff in less than an hour. The response time is guaranteed and it applies regardless of the issue – technical or billing. Often, it takes much less time to examine and eliminate a problem. We’ll supply you with more details if the solution involves something that has to be done on your end. If you contact us during holidays or weekends, the response time will be the same and because of the fact that our support staff will be at your service 365 days a year, you’ll get prompt assistance for virtually any technical, general or billing issue regardless of the hour.