A live chat is a real-time method of communication between a web hosting supplier's support crew and its clients. It is an efficient way to receive some info about the website hosting services or have some issue resolved since you're speaking with a live representative. The benefits of using a real-time chat service rather than calling or opening a support ticket are the reduced possibility of mistakes at the time you exchange information like usernames or domain names, the faster response time since the communication is real-time as well as the fact that you don't have to stay on the chat constantly - you'll be able to do another thing while the agent investigates the issue in question. Furthermore, you will be able to connect with a live chat room from any computer that is connected to the Internet, avoiding the phone rates that you will need to pay if you're calling to another country.

Live Chat Support in Cloud Hosting

As we believe that a lot of troubles are quickly resolved if you speak to a live person, we provide a live chat service for all our potential and current clients. The chat is online every single day and our support agents will assist you with a wide range of questions and problems. In case you are not our customer yet, you are able to learn more about our cloud hosting plans and the hosting environment in general so that you can make sure that your web sites will run effectively on our servers. If you already have an account and you have some questions or you experience any kind of troubles with some of our solutions, you'll be able to get in touch with us through the live chat and we can provide the necessary details or assist you to troubleshoot the issue. You'll need to open a support ticket for specific problems that require more time or the help of a system administrator, but for the majority of basic problems you will get help right away.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as standard with our services, which means that when you have any questions concerning our Linux semi-dedicated hosting, you're able to speak with our customer care team at any moment no matter if you've already obtained an account or not. In general, the chat service is for billing, pre-sales and common questions and issues, but we can help you with quite a lot of tech questions as well. We can help you select the best plan for your sites in case you do not have an account yet, we can answer all the billing questions or concerns you have or we can help you with setting up your new email address on your personal computer or smartphone - all the abovementioned will be done promptly since our live chat service is accessible all the time, each and every day. Whenever you want support, you're able to chat with a representative and save time and effort.