There are different ways in which you can get in touch with the hosting company whose services you’re using, but the one that you will always find irrespective of which company you select is a trouble ticket system. This is the easiest form of correspondence for different reasons. In the event that no customer service team representative is available at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will invariably hit home. Also, you can copy & paste large bits of info without the need to worry about printing mistakes, and in case a specific issue needs more time to be fixed or a number of replies must be exchanged, all the info will be in the exact same place, so each party can always see the comments provided by the other one. The negative aspect of using tickets to get in touch with your web hosting provider is that they are often separate from the hosting platform, which goes to say that if you need to provide information or to adhere to instructions, you will have to use no less than 2 different interfaces and this number could increase in case you wish to administer multiple domain names. On top of that, lots of web hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting for a response.

Integrated Ticketing System in Cloud Hosting

In contrast with what you may find with plenty of other hosting providers, the ticketing system that we are using with our Linux cloud hosting packages is included in the Hepsia Control Panel, which is included with all accounts. You will not need to remember several log-on credentials, since you’ll be able to manage both your tickets and the web hosting account itself in one location. So, in case you’ve got an inquiry or encounter a complication, you can touch base with our technical support staff straight away. Our system features a smart search mechanism. This suggests that even if you’ve submitted multiple tickets through the years, you’ll be able to track down the one that you want without any hassle. Additionally, you can check knowledge base suggestions for solving common predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was designed with the idea that you should be able to manage everything related to your semi-dedicated account from one location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have a question or encounter a challenge, you can contact our client care staff momentarily without having to log into a completely different admin console. You can search through your web files or check a variety of account settings while you submit a new ticket or read the reply to an older one. If you have an immense number of tickets and you wish to find a given one, you can use the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you get a response within the hour regardless of the essence of your question or problem.