Integrated Ticketing System in Cloud Hosting
In contrast with what you may find with plenty of other hosting providers, the ticketing system that we are using with our Linux cloud hosting packages is included in the Hepsia Control Panel, which is included with all accounts. You will not need to remember several log-on credentials, since you’ll be able to manage both your tickets and the web hosting account itself in one location. So, in case you’ve got an inquiry or encounter a complication, you can touch base with our technical support staff straight away. Our system features a smart search mechanism. This suggests that even if you’ve submitted multiple tickets through the years, you’ll be able to track down the one that you want without any hassle. Additionally, you can check knowledge base suggestions for solving common predicaments.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was designed with the idea that you should be able to manage everything related to your semi-dedicated account from one location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have a question or encounter a challenge, you can contact our client care staff momentarily without having to log into a completely different admin console. You can search through your web files or check a variety of account settings while you submit a new ticket or read the reply to an older one. If you have an immense number of tickets and you wish to find a given one, you can use the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you get a response within the hour regardless of the essence of your question or problem.