24/7 Customer Support in Cloud Hosting
The customer and tech support services for all our cloud hosting packages are twenty-four-seven, so you can forget all about waiting for a couple of days to get assistance. If you aren't our client yet, you can give us a call, chat with an agent or send an email message. If you currently have an account, you're able to open a support ticket on top of the other three options for contact. You're able to pick the most suitable way to contact us based on where you are or what device you use. We are able to assist you for almost any hosting-related question that you may have or problem that you could experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in such a case the maximum reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to receive well-timed help, especially when your web site is not working as it should be for some reason. Our Linux semi-dedicated hosting come with 24/7 customer and technical support, therefore in case anything comes up, you're able to use various methods to let us know - phone line with a few local numbers around the globe, live chat, e-mail messages and support tickets. The first two choices are for pre-sales, billing and general issues, which means that if you do not have an account yet, for example, you can get extra information about our solutions, or we can assist you with simpler technical problems. The second two options are for strictly technical issues or anything that's more time-consuming because it's quicker to follow the correspondence between you and our support crew. The warranted max reply time for them is only an hour, the actual one - 15-20 minutes, therefore you will not have to wait for an entire day in order to receive support like you may have to do when using the services of other service providers.
24/7 Customer Support in VPS
In case you rent a Virtual Private Server from us, you'll be able to get in touch with us 24/7 for every server-related issue or forany issues and questions with regard to the pre-installed software the server comes with. In case you haven't ordered a virtual private server package yet, you are able to find out a lot more about our solutions by giving us a phone call or by using the live chat service. For more tech issues, you'll be able to send an email message or open a ticket through your billing Control Panel and you'll get assistance within no more than one hour regardless of the time of the day, even on holidays and weekends. The actual reply time generally doesn't exceed thirty minutes. If you'd like to have assistance for third-party software, you can take advantage of the Managed Services upgrade that you can include to each VPS package and our admins will help you with any installation or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to receive well-timed support in general, let alone if you manage an entire server, that's why each dedicated server that we provide includes 24/7 support with 1-hour reply time guarantee regardless of the problem. This service is absolutely free for all the difficulties with your server or the software that was installed from our administrators through the setup, which means that you're able to get in touch with us as many times as you would like, even during holidays. You could either open a ticket from your billing area or you could send an e-mail, and the actual reply time for both rarely exceeds 30 mins because we have admins available twenty-four hours a day. In case you need general information about our servers or you've got some billing question/issue, you may also call one of the local phone numbers we have on 3 continents or you could employ our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you are able to add to your server plan from your billing Control Panel.